Frequently Asked Questions
Everything you need to know about your HECATE audio experience.
What is the standard shipping time for HECATE products?
Orders are typically processed within 24-48 hours. Standard domestic shipping takes 3-7 business days, while international shipping can take 10-20 business days depending on the destination.
Do HECATE gaming headsets come with a warranty?
Yes, all HECATE electronics are covered by a 12-month limited warranty that protects against manufacturing defects and hardware malfunctions under normal use.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
How do I pair my HECATE Bluetooth earbuds with multiple devices?
Most HECATE models support dual-device connection. Enable pairing mode on your earbuds, connect the first device, then follow the specific manual instructions to link the second device via the HECATE app.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are HECATE speakers compatible with gaming consoles?
Yes, our speakers and headsets are designed for cross-platform compatibility, including PC, PlayStation, Xbox, and Nintendo Switch via 3.5mm jack, USB, or Bluetooth.